Terms of Use

Last updated: July 31, 2026

Welcome to Trueauragoods. This website is operated by Tianjin Tianyu Xinhang Technology Co., Ltd.

These Terms of Use explain the conditions that apply when you browse, access, or interact with this website. Throughout these Terms, “Trueauragoods,” “we,” “us,” and “our” refer to the website operator, while “you” and “user” refer to any person accessing or using the website.

By using this website, you agree to these Terms of Use and acknowledge that your purchases may also be governed by our Terms of Purchase, Privacy Policy, Shipping Policy, and Cancellation, Returns & Refunds Policy.

Please discontinue using the website if you do not agree with these Terms.

1. Use of the Website

You may use this website only for lawful personal and shopping-related purposes.

You agree not to use the website in any way that:

• Violates applicable laws or regulations;
• Interferes with the website’s normal operation;
• Attempts to gain unauthorized access to accounts, servers, systems, or data;
• Introduces viruses, malware, harmful code, or disruptive technology;
• Collects information from the website through unauthorized scraping, automated tools, or data-mining methods;
• Misrepresents your identity or affiliation with another person or organization;
• Infringes intellectual property, privacy, publicity, or other legal rights; or
• Is fraudulent, abusive, threatening, misleading, or otherwise harmful.

We may restrict, suspend, or terminate access when we reasonably believe that a user has violated these Terms or created a security, legal, or operational risk.

2. Eligibility

You must be at least 18 years old, or the legal age required to enter into a binding agreement in your jurisdiction, to place an order through this website.

By using the website or completing a purchase, you confirm that you have the legal capacity to agree to the applicable terms and that you are not prohibited from using our services under applicable law.

3. Information You Provide

When submitting information through the website, you agree to provide details that are accurate, complete, and current.

This includes information provided when:

• Placing an order;
• Creating or managing an account;
• Contacting customer service;
• Submitting a product review;
• Requesting a return or refund; or
• Participating in a promotion.

You are responsible for correcting information that becomes inaccurate or outdated.

We are not responsible for delays, failed deliveries, or other issues caused by incomplete or incorrect information supplied by the customer, except where otherwise required by law.

4. Customer Accounts

Certain website features may allow or require you to create an account.

You are responsible for:

• Keeping your login details confidential;
• Restricting unauthorized access to your account or device;
• Reviewing account activity; and
• Informing us promptly if you suspect unauthorized use.

You may not transfer, sell, share, or misuse an account in a way that creates a security or fraud risk.

We may suspend or close an account when reasonably necessary to protect the website, customers, or our business.

5. Website Content

The website may contain product descriptions, photographs, graphics, text, logos, videos, icons, layouts, software, and other materials.

Unless otherwise stated, this content is owned by, licensed to, or lawfully used by Trueauragoods and is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial shopping purposes. You may not, without prior written permission:

• Reproduce or republish substantial portions of the website;
• Sell, license, distribute, or commercially exploit website content;
• Copy product images or descriptions for another store or marketplace;
• Modify or create derivative works from protected content;
• Remove copyright, trademark, or ownership notices;
• Use the website content to train or develop commercial databases or competing services;
• Frame, mirror, or embed substantial website content on another website; or
• Use our brand name, graphics, or content in a way that suggests an unauthorized association.

No ownership rights are transferred to you through your use of the website.

6. Brand and Intellectual Property

The Trueauragoods brand name, visual identity, website materials, and original content may not be used without authorization.

Third-party names, trademarks, images, or materials that may appear on the website remain the property of their respective owners. Their appearance does not necessarily indicate sponsorship, partnership, or endorsement.

You may not use our intellectual property in advertising, domain names, social media accounts, metadata, hidden text, product listings, or other commercial materials without prior written approval.

7. Product Information

We make reasonable efforts to present product information clearly and accurately.

However, differences may occur due to:

• Screen or device display settings;
• Lighting and photography conditions;
• Natural variations in wood grain, color, pattern, and texture;
• Production updates;
• Packaging changes; or
• Minor differences between manufacturing batches.

Decorative items and accessories shown in product images are not included unless the relevant product page clearly states otherwise.

Product information may be corrected or updated when an error, omission, or outdated detail is identified.

Purchases made through the website are also subject to our Terms of Purchase.

8. User Reviews and Submitted Content

The website may allow customers to submit reviews, photographs, comments, questions, feedback, or other content.

You remain responsible for the content you submit and confirm that:

• The content is accurate to the best of your knowledge;
• You created it or have permission to submit it;
• It does not violate another person’s intellectual property or privacy rights;
• It does not contain unlawful, threatening, abusive, discriminatory, defamatory, or obscene material;
• It does not contain malware, unauthorized advertising, or misleading links; and
• It is based on a genuine experience where presented as a customer review.

By submitting content, you give us a non-exclusive, worldwide, royalty-free permission to store, reproduce, display, format, and use that content as reasonably necessary to operate the website, present reviews, promote relevant products, and provide customer service.

This permission does not change ownership of your original content.

We may moderate, reject, edit for formatting, or remove submitted content when it violates these Terms, creates a legal or security concern, or is unrelated to the relevant product or service.

9. Prohibited Content and Conduct

You may not submit, upload, transmit, or publish content that:

• Contains false or deceptive claims;
• Impersonates another person or business;
• Reveals another person’s private information without authorization;
• Infringes copyrights, trademarks, patents, designs, or other rights;
• Encourages unlawful or dangerous conduct;
• Contains spam or unauthorized commercial promotion;
• Attempts to manipulate customer reviews or ratings;
• Includes malicious files or code; or
• Harasses, threatens, or targets another person.

We may preserve or disclose relevant information when reasonably necessary to investigate fraud, respond to legal requests, enforce these Terms, or protect the rights and safety of users and third parties.

10. Links and Third-Party Services

The website may contain links to third-party websites, payment providers, tracking services, social media platforms, or other external resources.

These links are provided for convenience. Third-party websites and services operate independently and may have their own terms, privacy practices, and security standards.

We do not control or guarantee third-party content, availability, products, services, or practices. Accessing an external website is at your discretion, and you should review its applicable policies before providing personal or payment information.

The inclusion of a third-party link does not automatically mean that Trueauragoods endorses or is affiliated with that third party.

11. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

By using the website, you acknowledge that certain information may be processed to:

• Operate and secure the website;
• Process orders and payments;
• Arrange fulfillment and delivery;
• Respond to customer inquiries;
• Prevent fraud and misuse;
• Meet legal obligations; and
• Improve our services.

Where required, privacy choices and consent options will be presented separately.

12. Electronic Communications

When you use the website, place an order, or contact us by email, you agree to receive transaction-related communications electronically.

These communications may include:

• Order confirmations;
• Payment notifications;
• Shipping and tracking updates;
• Customer service responses;
• Return or refund information;
• Security notices; and
• Changes affecting an active order.

You are responsible for providing an active email address and reviewing messages relating to your transactions.

Marketing messages are handled separately and may be unsubscribed from using the option provided in the relevant communication.

13. Website Availability

We aim to maintain a reliable and secure website, but we cannot guarantee that every feature will always be available, uninterrupted, or error-free.

Access may be temporarily restricted because of:

• Maintenance or technical updates;
• Hosting or network failures;
• Security incidents;
• Third-party service interruptions;
• Events outside our reasonable control; or
• Changes to website functionality.

We may modify, suspend, or discontinue a website feature when reasonably necessary.

14. Disclaimer

The website and its general informational content are provided on an “as available” basis.

To the fullest extent permitted by applicable law, we do not guarantee that:

• The website will operate without interruption;
• Every error will be corrected immediately;
• The website will be free from all harmful components;
• Every piece of website content will remain current at all times; or
• The website will be compatible with every device, browser, or system.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Product-related rights and remedies are governed by our purchase and return policies together with applicable consumer law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Trueauragoods and its operator will not be responsible for indirect, incidental, special, or consequential losses resulting solely from:

• Temporary website unavailability;
• Unauthorized third-party interference;
• Reliance on external websites;
• Loss of data caused by circumstances outside our reasonable control; or
• A user’s violation of these Terms.

This limitation does not apply where liability cannot legally be excluded or limited, including any non-waivable rights available under applicable consumer protection law.

Nothing in these Terms is intended to exclude liability for fraud, intentional misconduct, or other liability that applicable law does not permit us to exclude.

16. Responsibility for Violations

You may be responsible for losses, claims, or reasonable expenses arising from your unlawful use of the website, your infringement of third-party rights, or your material violation of these Terms.

This provision applies only to the extent permitted by applicable law and does not require a consumer to compensate us for matters caused by our own unlawful conduct, negligence, or breach.

17. Intellectual Property Complaints

We respect intellectual property rights and expect website users to do the same.

If you believe content on the website infringes your copyright, trademark, design, or other intellectual property rights, please contact:

service@trueauragoods.com

Your notice should include:

• Your full name and contact information;
• Identification of the protected work or right;
• Identification and location of the material in question;
• An explanation of why you believe the use is unauthorized;
• Evidence that you own the right or are authorized to act for the owner; and
• A statement confirming that the information supplied is accurate.

We may request additional information before reviewing or removing disputed material.

Submitting a false or misleading infringement notice may have legal consequences.

18. Suspension and Termination

We may suspend or terminate access to the website when reasonably necessary because of:

• A material violation of these Terms;
• Fraudulent or unauthorized activity;
• Attempts to compromise website security;
• Abuse of customer service, reviews, promotions, or payment systems;
• Legal or regulatory requirements; or
• Discontinuation of the website.

Termination does not affect obligations or rights that arose before access ended.

Sections concerning intellectual property, submitted content, liability, and other provisions intended to continue will remain effective where appropriate.

19. Events Outside Our Control

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, fire, war, civil disruption, public health emergencies, labor disputes, transportation interruptions, government actions, power failures, telecommunications outages, or major service-provider disruptions.

We will take reasonable steps to reduce the effect of such events where possible.

20. Changes to These Terms

We may update these Terms when our website, services, policies, or legal obligations change.

The revised version will be posted on this page with an updated effective date. Changes will apply from the date they are published unless applicable law requires another form of notice.

Your continued use of the website after an update means that the revised Terms apply to your future use. Material changes affecting an existing order will be addressed in accordance with the terms that applied when the order was placed, unless otherwise required by law.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

A waiver is effective only when clearly provided in writing by an authorized representative.

23. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

We may transfer our rights or obligations as part of a legitimate business restructuring, merger, acquisition, asset transfer, or service-provider arrangement, subject to applicable law and privacy requirements.

24. Entire Agreement

These Terms of Use, together with the policies referenced on the website, form the agreement governing your use of the website.

When separate terms apply to a particular product, promotion, or service, those specific terms will apply to that matter. If there is a direct conflict, the more specific terms will control to the extent permitted by law.

25. Contact Us

Trueauragoods is operated by Tianjin Tianyu Xinhang Technology Co., Ltd.

For questions about these Terms of Use, the website, or an intellectual property concern, please contact:

Email: service@trueauragoods.com