Terms of Purchase

Last updated: July 31, 2026

These Terms of Purchase apply to orders placed through the Trueauragoods online store, which is operated by Tianjin Tianyu Xinhang Technology Co., Ltd.

In these Terms, “Trueauragoods,” “we,” “us,” and “our” refer to the store operator. “You” and “customer” refer to the person placing an order through our website.

By submitting an order, you confirm that you have read and agreed to these Terms of Purchase, together with our Privacy Policy, Shipping Policy, and Cancellation, Returns & Refunds Policy.

Please review all applicable policies carefully before completing a purchase.

1. Eligibility to Make a Purchase

To place an order through our website, you must:

• Be at least 18 years old or the legal age required to enter into a binding agreement in your jurisdiction;
• Provide accurate and complete billing, shipping, and contact information;
• Be legally permitted to use the selected payment method; and
• Purchase products only for lawful purposes.

By placing an order, you confirm that the information submitted during checkout is accurate and that you are authorized to complete the transaction.

2. Order Submission and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

After receiving your order, we may send an acknowledgment email confirming that your order request has been received. This acknowledgment is not a guarantee that the order will be processed or shipped.

An order may be declined, placed on hold, or cancelled for reasons including:

• Product unavailability;
• Incorrect pricing or product information;
• Payment authorization failure;
• Incomplete or inaccurate customer information;
• Suspected fraud or unauthorized activity;
• Shipping restrictions affecting the destination; or
• Circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

3. Order Verification

We may take reasonable steps to verify an order before processing it.

This may include requesting confirmation of billing details, shipping information, payment authorization, or other information reasonably required to prevent fraud and protect customers.

If requested information is not provided within a reasonable period, we may delay or cancel the order.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, features, materials, and other information as accurately as possible.

However, slight differences may occur because of:

• Screen and device display settings;
• Lighting used in product photography;
• Natural variations in wood grain, color, and texture;
• Production updates; or
• Minor differences between product batches.

Decorative objects, food, towels, utensils, containers, and other styling accessories appearing in product images are not included unless the relevant product page clearly states otherwise.

Where natural wood is used, variations in grain, tone, pattern, and texture are normal characteristics and are not necessarily considered defects.

If an important product detail has been listed incorrectly, please contact us at service@trueauragoods.com.

5. Product Use

Customers are responsible for using products appropriately and following any care, assembly, installation, maintenance, or safety information supplied with the product.

Wall-mounted products must be installed using methods and hardware appropriate for the intended surface. Customers should seek qualified assistance when they are unsure about installation.

Products should not be used for purposes other than their ordinary or stated use.

6. Prices

Product prices are displayed in the currency shown on the website at the time of purchase.

We may update prices, discounts, promotional offers, and product information at any time before an order is accepted.

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur. If a pricing error affects your order, we may:

• Contact you with the corrected price and ask whether you wish to continue; or
• Cancel the affected item or order and issue a refund for any amount already paid.

We are not required to complete an order at an obviously incorrect price where permitted by applicable law.

7. Promotions and Discounts

Discount codes, promotional prices, and limited-time offers may be subject to separate conditions.

Unless otherwise stated:

• Only one promotional code may be used per order;
• Promotions cannot be exchanged for cash;
• Discounts cannot be applied retroactively to completed orders;
• Promotional offers may be limited to selected products or destinations; and
• Offers may be changed or withdrawn before an order is accepted.

Refunds for discounted products will generally be based on the amount actually paid for the returned item.

8. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;
• The information provided is complete and accurate; and
• You authorize the applicable payment provider to process the transaction.

Your bank, card issuer, or payment provider may apply currency-conversion charges, international transaction fees, or other processing fees. These charges are determined by the relevant provider and are not controlled by Trueauragoods.

9. Product Availability

Products displayed on the website are subject to availability.

An item may become unavailable after an order has been submitted because inventory levels can change during processing. If we cannot fulfill an item, we may:

• Contact you regarding available alternatives;
• Remove the unavailable item from the order; or
• Cancel the affected order and refund the amount paid for that item.

We do not guarantee that an item shown as available will remain available until the order has been processed.

10. Processing and Delivery

Orders are generally prepared for shipment within the processing period stated in our Shipping Policy.

Estimated delivery times are provided for general reference and are not guaranteed arrival dates. Delivery may be affected by carrier capacity, customs procedures, weather, public holidays, destination restrictions, or other circumstances outside our reasonable control.

If a material shipping delay occurs, we may contact you with updated information and available options.

Complete shipping terms, delivery estimates, tracking information, and applicable charges are provided in our Shipping Policy.

11. Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please review the following information before submitting an order:

• Recipient’s full name;
• Street address and unit or apartment number;
• City, state, province, or region;
• Postal or ZIP code;
• Country;
• Telephone number; and
• Email address.

Address changes are not guaranteed after an order has entered processing or has been shipped.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.

12. Customs, Duties, and Taxes

Depending on the destination, an order may be subject to import taxes, customs duties, value-added tax, handling charges, or other fees imposed by local authorities or delivery providers.

Unless these charges are expressly collected during checkout, customers may be responsible for paying them directly.

Customs policies and charges vary by destination. Trueauragoods does not control fees imposed by government authorities, customs agencies, banks, or local delivery providers.

Customers are responsible for ensuring that ordered products can be lawfully imported into and used within the destination country or region.

13. Order Cancellation

Orders may be cancelled before they enter production, fulfillment, or shipment.

Once an order has been processed or transferred to a shipping carrier, cancellation may no longer be possible.

To request a cancellation, contact us promptly at:

service@trueauragoods.com

Please include your order number and the email address used during checkout.

Approved cancellations will be refunded to the original payment method in accordance with our Cancellation, Returns & Refunds Policy.

14. Returns and Refunds

Eligible products may be returned within the return period stated in our Cancellation, Returns & Refunds Policy.

Customers must contact our customer service team before sending an item back. Returns sent without prior authorization or to an unapproved address may be delayed or rejected.

Return eligibility, product-condition requirements, return-shipping responsibility, damaged-item procedures, and refund processing are explained in our Cancellation, Returns & Refunds Policy.

Nothing in these Terms is intended to remove or limit any non-waivable consumer rights available under applicable law.

15. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us promptly at:

service@trueauragoods.com

Please include:

• Your order number;
• A description of the issue;
• Photographs or videos of the product;
• Photographs of the packaging; and
• Any other relevant information requested by our customer service team.

We will review the request and provide an appropriate resolution based on the circumstances and applicable policy.

16. Personal Information

Personal information collected during checkout, payment, customer support, and order fulfillment is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that certain information may be shared with payment processors, shipping carriers, fulfillment providers, and other service providers where necessary to process and deliver the order.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and disclosed.

17. Electronic Communications

By placing an order or contacting us electronically, you agree that order confirmations, shipping notices, policy updates, customer service responses, and other transaction-related communications may be provided by email or through the website.

You are responsible for providing an active email address and reviewing messages related to your order.

Marketing communications will be handled separately and may be unsubscribed from using the options provided in the relevant message.

18. Errors and Corrections

We reserve the right to correct typographical errors, inaccurate information, technical issues, or omissions appearing on the website.

Corrections may relate to:

• Product descriptions;
• Product availability;
• Prices;
• Promotional offers;
• Shipping information; or
• Other website content.

Where a correction materially affects an order that has already been submitted, we will take reasonable steps to contact the customer or provide an appropriate refund.

19. Changes to These Terms

We may revise these Terms of Purchase when our products, services, business practices, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Changes apply to purchases made after the updated Terms become effective unless applicable law requires otherwise.

20. Contact Us

For questions about an order, payment, product, cancellation, return, or these Terms of Purchase, please contact:

Trueauragoods Customer Service
Email: service@trueauragoods.com

Trueauragoods is operated by Tianjin Tianyu Xinhang Technology Co., Ltd.