Shipping Policy
Shipping Policy
At Trueauragoods, we aim to process and deliver every order as smoothly as possible. Please review the information below for details about order processing, delivery, tracking, and address changes.
Order Processing
Orders are prepared and dispatched within 7 business days after they are placed.
Business days do not include Saturdays, Sundays, or public holidays. Orders submitted during weekends or holidays will begin processing on the next available business day.
Estimated Delivery Time
After your order has been shipped, delivery usually takes approximately 10–20 business days.
Actual delivery times may vary depending on the destination, local carrier availability, customs procedures, and other transportation conditions outside our control. International shipments may require additional time when undergoing customs clearance or inspection.
Shipping Fee
We currently charge a flat shipping fee of:
$5.99 USD per order
This rate applies to all supported shipping destinations.
Shipping Destinations
Trueauragoods currently provides international shipping to supported destinations worldwide.
In the event that our logistics providers are unable to deliver to your location, our customer service team will contact you and assist with the necessary changes to your order.
For questions about destination availability, please contact:
Changing Your Shipping Address
Shipping address changes must be requested before 11:00 PM PDT (GMT−7) on the same day the order is placed.
To request an address change, contact us as soon as possible at:
We cannot guarantee that an address can be changed after the order has entered processing or has already been shipped.
Customers are responsible for providing a complete and accurate delivery address. We may not be able to replace or refund orders delivered incorrectly because of incomplete or inaccurate address information.
Shipping to a Different Address
Your delivery address does not need to match your card billing address. You may enter a different shipping address during checkout.
Please review all shipping information carefully before completing your purchase.
How Orders Are Shipped
Orders are processed and shipped on regular business days, excluding weekends and public holidays.
Orders placed on Saturday or Sunday will begin processing on the following business day. The available shipping carrier may vary depending on the destination and logistics availability.
Contact Us
For shipping, tracking, or delivery assistance, please email: